Garbage / Trash Collection

The City of Richmond has a franchisee agreement with WM for trash service. All residents in Richmond must contact WM to receive trash pick-up. You can contact them at Customer Service 1-800-888-3244 (To set up new residential services, commercial services,  request toters, billing and any online account services (password reset/online payments/reoccurring payments). 

Roll off hauls 1-502-554-7819 or WMhaul@wm.com

Ordinance 76-20 & 88-21

  • Trash should be placed in cans or carts and not in bags or loose. Trash should be placed at the curb after dusk the night before scheduled pick-up. All containers shall be removed from the curb on the same day they are serviced.
  • Place garbage on the curb the NIGHT BEFORE your scheduled service.
  • Garbage must be placed in a rigid plastic or metal container and not on the curb loose or in bags.
  • All containers must be removed from the curb the same day they are serviced.
  • For pick-up schedules or other questions please call WM toll free at 1-800-888-324 .

Ordinances